Soul Anchor Help & Support

If you're in crisis

Soul Anchor is not an emergency service, and support email isn't monitored around the clock. If you or someone else is in danger, call your local emergency number now. In the United States, call or text 988 (Suicide & Crisis Lifeline) or text HOME to 741741 (Crisis Text Line). Outside the United States, find a helpline at findahelpline.com. Soul Anchor's crisis support page lists these too, and in the app it opens even without a connection.

Signing in

• Email code: enter your email and Soul Anchor sends a 6-digit code. It can take a minute; check your spam or junk folder. Codes expire, so if one doesn't work, send a new one. If you're told to wait, too many codes were requested: try again in a few minutes.
• Sign in with Apple: if you chose "Hide My Email", Soul Anchor sees a private relay address, so signing in later with your real email by code creates a different account. Use Sign in with Apple again to reach the same account.
• Sign in with Google: use the same Google account each time. Signing in with a code sent to the same email address reaches the same Soul Anchor account.
• If sign-in is cancelled or a sign-in window closes, go back to Sign in and try again.

Guidance

• Choosing sources: on Home, tap "Guidance from:" to choose which texts guidance draws on: one tradition's library, several side by side, or no religious tradition. You can change it any time.
• Daily limit: personalized guidance has a daily limit. When you reach it, Soul Anchor says so; your Journey and the libraries keep working, and you can ask again later.
• "Passages only, this time": sometimes Soul Anchor can't write a perspective right then. It shows the passages it found, exactly as written, and doesn't count it toward your limit. Tap "Ask again" to try once more.
• "Nothing to show this time" or "We couldn't finish this response": what you wrote is kept in the box. Try again, put it in other words, or open the library directly. Nothing is counted toward your limit.
• Personalized guidance needs your permission to send what you write to Anthropic, our AI provider. You can turn it off in Account › Privacy & data.

Journey and saved items

• Every guidance response is kept in Journey automatically. Tap one to open it again.
• Tap Save on a guidance response or a Bible passage to keep it in your Saved list; tap it again to remove it.
• Reflections you write are kept with what you wrote them about, and you can delete them individually.
• Your Journey is tied to your account, so sign in the same way on each device to see it.

Download or delete your data

• Download: Account › Privacy & data › Download my data.
• Delete your account: Account › Privacy & data › Delete my account, then confirm. This permanently deletes your account and everything in it, right away. It can't be undone, so download your data first if you want a copy.
• Can't sign in to do it? Email support@quintari.io from the address on your account and we'll help.

Privacy and security

How Soul Anchor handles your information is in the Privacy Policy. To report a security or privacy concern, or to make a privacy request, email support@quintari.io with "Privacy" in the subject.

About

Soul Anchor is operated by Quintari LLC. Using it means you agree to the Terms of Use. To find your app version, open Account in the app.